GEIT Wins Shortlist for Bank of Communications Intelligent Queuing System Equipment Supplier Project

Recently, GEIT has been shortlisted in theIntelligent Queuing System Equipment Supplier Selection Project ofBank of Communications (BOCOM), covering both Package 1: Desktop Intelligent Queuing Terminals and Package 2: Floor-standing Intelligent Queuing Terminals.

The GEIT NB2015A Queuing Management System is developed based on10 years of experience in R&D and manufacturing of financial self-service terminals. The complete system consists of queuing terminals, window displays, comprehensive information displays, teller call pads, queuing announcement terminals, and supporting software.

(1) Advanced Wireless Networking Technology

The system adopts wireless communication (433MHz, 50mW) with alineofsight transmission distance exceeding 150 meters, eliminating complicated cabling and damage to decorated premises.

(2) Intelligent Transaction Processing

The queuing system uses intelligent allocation algorithms and integrates with customer information systems toretrieve VIP customer data in real time for priority queuing, and supports background statistical management.

(3) High Availability

· The ticketissuing terminal uses nonvolatile storage to ensure queue continuity after power failure.

· The receipt printer supports auto halfcut / fullcut, and prints large font sets in compliance with GB18030, GBK characters, and Ministry of Public Security fonts.

· It supports secondgeneration ID card readers, card readers, and RFID readers, which can connect with selfservice systems to obtain prefilled application information in advance.

· The queuing announcement terminal connects to the backend queuing platform for ticket issuance and call processing, withloud voice prompts in Chinese, English, Cantonese and other languages to guide customers to service windows.

· It manages peripherals including window screens, comprehensive displays, call pads and voice modules via open protocols, supporting seamless switching for high availability.

· A backup terminal with the same IP as the main queuing terminal is provided to manage the same peripherals. If the main terminal fails or disconnects from the server, the backup terminal takes over automatically to ensure uninterrupted service.

(4) Powerful Calling Functions

The system supports call, recall, selective call, transfer, queuing number inquiry and transaction type modification. The operator keypad is equipped with an LCD screen and Chinese menu prompts forsimple and intuitive operation.

(5) Excellent Scalability

· Service types (window categories): default 8 types,expandable up to 16.

· Maximum windows per category: 32; window numbers: 01–31, supporting up to 64 numbers.

· Customer queue numbers: 0001–9999, recyclable.

· Comprehensive displays and window screens use clear dot-matrix Chinese characters to show current and recently called customer numbers and window numbers.

On-site Trial Effect Display